< Back to Careers

Verification of Benefits Specialist

Title: Verification of Benefits Specialist

Full-Time / In-Office: Agoura Hills, CA
Pay Rate: $20/hour + 

Purpose: The VOB Specialist plays a pivotal role in helping patients obtain the medical care they require by ensuring patients’ health insurance policies cover their needed medical treatment and procedures.

Benefits: Full Benefits (medical, dental, vision, and PTO) – Employer contributes 50%!

Duties and Responsibilities

Duties and Responsibilities will include, but may not be limited to:

  • Obtains patients’ insurance information and contacts carriers to qualify coverage for mental health and/or substance abuse treatment healthcare
  • Liaises with insurance carriers to understand each patients’ procedure-specific coverage, revenue codes, and covered levels of care
  • Liaises with accounts (facilities) and explains extent of procedure/treatment coverage or lack thereof
  • Maintains friendly relationships with all stakeholders: insurance carrier contacts, accounts, and patients
  • Relays health insurance benefit information to accounts (facilities) and patients when applicable
  • Utilizes the online portals to obtain supplemental benefit information
  • Determines deductibles and co-insurance information on the patient’s policy
  • Daily data entry; meticulous entry of patient and benefit information into company’s insurance system
  • Thoroughly completes the appropriate Verification of Benefits forms; obtains a reference number for the call; and communicates results of the VOB procedure to appropriate teams (internal and external)
  • Supports patients with payment arrangements for services not covered by their insurance policies; provides reimbursement rates and discusses different financing options to fit their budgets

Minimum Requirements


  • High school diploma required; college degree preferred
  • Two years’ experience in hospital admissions or hospital billing, OR two years’ experience working directly with healthcare insurance carriers
  • Working knowledge of medical billing terminology
  • Working knowledge of different types of health insurance coverage and policies
  • Familiar with EMR (electronic medical records) systems
  • Proficient with MS Office Suite (word processing, email, etc.)


  • Enjoys working in a collaborative environment
  • Works with a sense of duty – values strong attention to detail
  • Works with a sense of urgency as these documents are often time-sensitive
  • Ability to multitask, prioritize, and remain organized
  • Excellent interpersonal skills and strong communication
  • A desire to help people in a meaningful way

Apply for this position

Max. file size: 32 MB.
Max. file size: 32 MB.
Are you currently employed?
Are you licensed/certified for the job?