Steps to Find the Right Behavioral Health Billing Company in Oregon

Oregon is experiencing a mental health crisis, and it is more important than ever to build a stronger mental health system that provides care, support, and services to help build better lives. If there is inadequate mental healthcare, it affects individuals, families, and communities. 1 in 20 adults experience serious mental illness each year – in Oregon, 172,000 adults have a serious mental illness.

With more people seeking treatment for mental health disorders, the billing departments of these facilities are required to handle higher workloads. To help with the increased traffic, facilities are looking to behavioral health billing companies to ensure compliance and timely reimbursements.

Steps to Find the Right Behavioral Health Billing Company in Oregon

Why is Finding the Right Behavioral Health Billing Company in Oregon Important?

In a mental health facility, the billing department is responsible for ensuring the process of handling patient billing goes smoothly – including working with insurance and remaining compliant. To find the right behavioral health billing company in Oregon, it is essential to make sure that the company’s goals align with those of your facility. Once you find the right fit, you will see timely reimbursements, improved efficiency, and more time can be spent focusing on the patients instead of the paperwork.

Reasons to find a behavioral health billing company in Oregon include:

  • Compliance and Regulation: The field of behavioral health is heavily regulated, with specific billing codes, documentation requirements, and compliance standards. A reputable billing company will stay on top of these regulations, ensuring that your practice remains compliant and avoids potential legal issues or fines.
  • Maximizing Reimbursements: Behavioral health billing can be complex, with different insurance plans, coverage limitations, and reimbursement rates. A proficient billing company will have expertise in navigating these intricacies to ensure that you receive maximum reimbursements for the services provided.
  • Efficiency and Accuracy: Outsourcing billing to a specialized company can streamline the process, reducing errors and administrative burdens for your practice. This allows clinicians to focus more on patient care rather than administrative tasks, ultimately improving overall efficiency.
  • Revenue Optimization: By effectively managing billing processes, including timely submission of claims, tracking payments, and following up on denials or underpayments, a competent billing company can help optimize your practice’s revenue stream. This is particularly important for sustaining and growing your behavioral health practice.
  • Specialized Knowledge: Behavioral health billing requires specific knowledge and expertise due to the unique nature of the services provided and the corresponding billing codes. Partnering with a billing company specializing in behavioral health ensures that they understand the nuances of this field, leading to more accurate billing and higher success rates.
  • Focus on Patient Care: Ultimately, outsourcing billing allows clinicians to focus on what they do best: providing quality care to their patients. With billing handled by professionals, clinicians can dedicate more time and energy to their patients’ needs, improving overall patient satisfaction and outcomes.

Steps to Find the Right Behavioral Health Billing Company in Oregon

Steps to Finding an Oregon Behavioral Health Billing Company to Partner With

Mental health billing can be complex and requires specialized care when handling patient information and insurance. Finding a specialized behavioral health billing company in Oregon can help provide essential support, ensure compliance, and maximize reimbursements. Oregon’s mental health billing regulations can be strict, requiring the right billing company to partner with to keep everything moving efficiently.

To simplify the process, here are steps to finding the right behavioral health billing company to partner with in Oregon:

  1. Assess Your Practice’s Needs: Before you begin your search, evaluate your practice’s specific billing requirements. Consider factors such as the volume of patients, types of services provided, insurance plans accepted, and any existing billing challenges or pain points.
  2. Research Billing Companies: Start by researching behavioral health billing companies in Oregon. Look for companies that specialize in behavioral health billing and have experience working with practices similar to yours. You can use online directories, professional associations, referrals from colleagues, or conduct a web search to identify potential partners.
  3. Check Credentials and Experience: Review the credentials, experience, and reputation of each billing company on your list. Ensure that they are properly licensed, certified, and compliant with state and federal regulations. Look for companies with a proven track record of success in handling behavioral health billing.
  4. Evaluate Services Offered: Examine the range of services offered by each billing company. Beyond basic billing and claims submission, consider additional services such as insurance verification, denial management, revenue cycle management, and electronic health record (EHR) integration. Choose a company that can provide comprehensive support tailored to your practice’s needs.
  5. Request References and Reviews: Ask each billing company for references from current or past clients. Contact these references to inquire about their experiences working with the company, including reliability, accuracy, responsiveness, and overall satisfaction. Additionally, look for online reviews and testimonials from other healthcare providers.
  6. Inquire About Technology and Security: Inquire about the billing company’s technology infrastructure, software systems, and data security measures. Ensure that they utilize HIPAA-compliant billing software and adhere to strict protocols for protecting sensitive patient information. Verify that they offer secure transmission of data and robust backup procedures.
  7. Consider Pricing and Contracts: Obtain detailed pricing information from each billing company, including fee structures, payment schedules, and any additional charges or hidden fees. Compare pricing models and contract terms to ensure transparency and fairness. Be wary of companies that require long-term contracts without flexibility.
  8. Schedule Consultations and Demos: Arrange consultations or demonstrations with the top billing companies on your list. Use this opportunity to discuss your practice’s needs, ask questions about their services, and assess their level of expertise and professionalism. Pay attention to communication style, responsiveness, and willingness to customize solutions for your practice.
  9. Review Contract Terms Carefully: Before making a decision, carefully review the contract terms and agreements provided by the billing company. Ensure that all terms, responsibilities, and expectations are clearly outlined and documented. Seek clarification on any ambiguous clauses or conditions before signing the contract.
  10. Make a Decision and Start Onboarding: Based on your research, evaluations, and consultations, select the billing company that best aligns with your practice’s needs and values. Notify the chosen company of your decision and initiate the onboarding process according to their guidelines. Work closely with the billing company during the transition period to ensure a smooth integration with your practice’s operations.

Oregon Behavioral Health Billing Made Simple with Hansei

Hansei knows and understands what it takes to keep mental health facilities moving forward—taking care of billing complexities as they arise so that providers can do what they love the most: taking care of patients. Finding the right behavioral health billing company in Oregon requires careful consideration and due diligence. Following the steps above can help you evaluate the key criteria necessary to find a billing partner that will align with your facility’s needs. 

If you are looking for a behavioral health billing company to partner with in Oregon, Hansei can help you streamline the billing process, remain compliant, and communicate with you openly regarding facility billing. Schedule your demo with Hansei today.

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