Telehealth has changed how medical providers, mental health therapists, and addiction treatment professionals offer services to their patients. In a national study of 36 million working-age adults with private insurance claims data showed a 766% increase in telemedicine encounters in the first three months of the pandemic over previous years. The successful implementation of telehealth services relies on navigating the billing and compliance of the service. Implementation often presents unique challenges, and Hansei is here to help.
Telehealth, also called telemedicine, is a way for healthcare, mental health, and addiction treatment providers to offer health-related services to patients by using electronic information and telecommunication technology. In many instances, these encounters take place over the phone or via video chats on platforms specified by the provider. Telehealth allows for long-distance patient and provider contact, care, advice, support, reminders, education, intervention, monitoring, and remote admissions.
Implementing these systems can be complicated, especially if the provider is not up to date on the unique telehealth billing and compliance regulations required to implement it. Different types of providers and insurance companies have different requirements when billing for patients – implementing telehealth throws an additional curveball into the mix, requiring special attention to ensure financial stability and ethical practice.
Medical billing requires staying up to date on the latest billing codes and insurance criteria – the implementation of telehealth is no different. For providers in the healthcare industry, including mental health services and addiction treatment centers, using the proper billing strategies means getting patient services paid for in a timely manner.
Hansei can help with telehealth billing implementation by ensuring the following:
In addition to billing complexities, providers offering healthcare, mental health, and addiction treatment services via telehealth must adhere to a wide range of legal and ethical requirements. These requirements are in place to protect the provider’s establishment and the clients they treat. In order to offer services like telehealth, providers must strictly adhere to all the rules and regulations. Key areas that Hansei can help with include:
As a company specializing in medical billing services for healthcare, mental health, and addiction treatment providers, our commitment lies in supporting our clients through the successful implementation of telehealth services while ensuring compliance with legal and ethical standards. To empower our clients in this journey, we take the guesswork out of the billing and compliance processes. We communicate with our clients and advocate for them when the insurance companies deny claims and for the fair treatment of all the facilities we serve.
Contact us to learn more about implementing telehealth billing and compliance services from Hansei.
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