Blog
Blog
April–July 2026 | A 4-Part Series Hosted by Hansei Solutions & The Rehab Owners Community
Providers across the country are facing new challenges, shifting expectations, and growing operational demands — signals of a broader industry shift that calls for a more proactive, informed approach to billing, compliance, and payer behavior. Staying ahead requires more than guesswork; it requires shared insight, real-world experience, and strategic collaboration.
That’s why Hansei launched The Rehab Owners Community (ROC) in 2023: to bring behavioral health owners and operators together to navigate this increasingly complex landscape, share real-time insights, and build stronger, more resilient programs. ROC now connects over 5,000 industry professionals nationwide, with monthly Mastermind discussions that give members direct access to Hansei’s expertise in billing, compliance, and operations.
The R.I.S.E. Series is one product of that community. Over four months, the Rehab Owners Community (ROC) ran a structured series for behavioral health and rehab facility owners called R.I.S.E — a month-by-month walk through the regulatory landscape currently reshaping the industry. Each session tackled a different piece of the compliance puzzle, from why audits are accelerating to what facility owners can actually do when a payer pushes back.
Here’s a look back at what was covered.
The series opened with the wake-up call: audits are accelerating, payers are under mounting regulatory pressure, and enforcement has arrived. California has been the flashpoint — with DMHC penalizing Anthem $15 million and DHCS issuing its own sanctions — but the session made the case that this is a national issue, not a regional one.
Read April’s full discussion →
Session two moved from why this is happening to what it means for day-to-day operations. Erin Burke (CEO & Founder, Hansei) and Jenna Joneikis, CCS, CRCR, CSPR (Senior Revenue Integrity Analyst, Hansei), unpacked revenue cycle strategy at scale — documentation compliance, understanding payer behavior, and what defensible billing actually looks like when it’s built at the enterprise level.
Part three got hands-on. Erin Burke, Jenna Joneikis, and Jessica Daugherty (Director of Revenue Cycle Management) led an interactive coding workshop covering real-world scenarios across the full continuum of care — mental health and SUD levels of care, HCPCS and revenue code pairings, and where generic or unspecified codes tend to trigger audits. The throughline: specific codes and documentation that matches what was authorized are a facility’s best defense.
The series closed with the question every facility owner has been asking: what can you actually do when a payer denies or audits you? Jenna Joneikis walked through facility owners’ rights during an audit, state-level protections like California’s SB 855, the federal parity law (MHPAEA) underneath it, the Independent Medical Review (IMR) process, and how to evaluate which denials are worth fighting.
Each session is documented in detail — including speaker breakdowns, coding references, and regulatory specifics — on the Rehab Owners Community site. Head over to rehabownerscommunity.com to catch up on any part of the series you missed, at no cost to you.
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