Client Delivery Executive

Key Responsibilities

1) Client Leadership & Governance

• Serve as the primary executive point of contact; build trusted relationships with client C-suite and service-line leaders; drive high NPS and renewals/expansions. 
• Establish and run the operating rhythm: weekly operations huddles, monthly outcomes reviews, and quarterly business reviews (QBR) with clear objectives, action plans, and accountability. 
• Lead executive-level communication and escalation management across Hansei Operations, Client Success, and specialized service lines (e.g., Coding, Denials, A/R). 

2) Delivery Excellence & Outcomes

• Ensure consistent service delivery against SLAs/PSLs across front/middle/back-office RCM functions; remove blockers and drive cross-functional alignment. 
• Translate client objectives into a data-driven implementation and improvement plan; own change management and adoption across client sites. 
• Prepare and present standard/ad-hoc reporting decks using Excel/Power BI; verify data integrity and deliver insight-rich narratives to executives. 

3) Analytics, Insights & Continuous Improvement

• Monitor and improve performance across HFMA MAP Keys and core KPIs (e.g., net collection rate, denial rate, days in A/R, clean claim rate, authorization turnaround times). 
• Use lean process improvement and root cause analysis to reduce defects (e.g., avoidable denials, auth delays) and increase cash acceleration. 
• Partner with Hansei’s PMO and technology/product teams to operationalize workflow automation and agentic AI enhancements as applicable. 

4) Team Leadership & Talent

• Lead and coach multi-level onsite/virtual teams; align goals, recognize performance, and build succession depth across delivery managers and analysts. 
• Foster a culture that reflects Hansei’s core values—bold innovation, elevating diverse perspectives, and ownership for outcomes. 

5) Growth & Commercial Stewardship

• Identify expansion opportunities (new solutions, scope increases) and partner with Sales/Client Success on proposals, contracting, and renewals. 
• Maintain P\&L awareness for assigned portfolios; steward margin through productivity, automation, and contract compliance. 

What Success Looks Like (12–18 Months)

• Cash & Margin: Year-over-year lift in net collections, accelerated cash, and improved cost-to-collect. 
• Quality & Throughput: Sustained decline in denial rates and avoidable write-offs; faster authorization and clean-claim submission. 
• Experience: Strong client NPS and executive references; governance cadence adopted and effective. 
• Adoption: New workflows/automation successfully deployed across sites with measurable productivity gains. 

Qualifications

Required

• 7–10+ years of hospital/health system or behavioral health RCM leadership, with direct accountability for client outcomes and cross-functional delivery. 
• Proven experience leading multi-site portfolios; adept at executive communication, change management, and program execution. 
• Advanced proficiency with Excel/Power BI for executive reporting and KPI management. 
• Ability to travel 20–40% to client sites for governance and performance deep-dives. 

Preferred

• HFMA CRCR or equivalent revenue cycle certification. 
• Experience optimizing EHRs (e.g., Epic) and payer connectivity/clearinghouse workflows. 
• Prior success driving measurable improvements across HFMA MAP Keys and behavioral health RCM programs. 

Compliance & Confidentiality

All work must adhere to Hansei’s Personnel Handbook and HIPAA obligations, including strict safeguarding of client information and need-to-know access standards. 

How We Work With Clients

Hansei’s delivery model covers the entire RCM value stream—from eligibility and financial clearance through coding, billing, denials, A/R, and executive reporting—tailored for behavioral health providers. Your leadership ensures this model is consistently executed and continuously improved across each client’s sites.