Vice President of Revenue Cycle Management
As Vice President of Revenue Cycle Management at Hansei Solutions, Joy Farnsworth leads
the verification of benefits, billing, accounts receivable, and payment posting teams. With more
than 25 years of experience across the vendor, provider, and payer sectors, she brings a
comprehensive understanding of RCM and a passion for driving operational excellence.
Joy focuses on optimizing efficiency and leveraging automation to replace manual workflows,
aligning RCM operations with Hansei’s mission to expand access to behavioral healthcare. In
her role, she partners closely with department leaders to implement strategies that improve
cash flow, reduce denials, and streamline processes—ensuring the revenue cycle operates
seamlessly from start to finish.
Before joining Hansei, Joy served as RCM Manager at Amazon One Medical, where she led
initiatives across billing, revenue integrity, coding, and patient financial services. Her experience
in a fast-paced, tech-enabled healthcare environment strengthened her expertise in automation,
compliance, and operational excellence. Joy also holds a Bachelor of Science in Advertising
from the University of Florida (Go Gators!) and is a Certified Revenue Cycle Representative
(CRCR).
A guiding piece of advice that continues to shape Joy’s leadership philosophy is: “Not
everything can be an emergency.” She believes great teams thrive on clarity, not chaos—by
trusting systems, prioritizing effectively, and reserving urgency for what truly demands it.
Her vision for Hansei’s RCM department is to build a high-performing, data-driven organization
that leverages automation to eliminate inefficiencies, improve accuracy, and empower teams to
focus on strategic, value-added work that drives lasting impact.
Outside of work, Joy enjoys boating, reading, long walks, college football, and watching reality
TV. She especially values time with her husband, teenage son, and their 16-year-old cat, Get
Down.